Support2025-07-18T09:50:06+00:00

Support

Support

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Need assistance with your Cemacs solution? Whether you have a technical question, need product guidance, or want to understand best practices—our support team is ready to assist. Use the form to submit your request or browse the FAQ for quick answers to common questions.

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FAQ

How does real-time tracking improve cash logistics?2025-01-07T09:49:49+00:00

Cemacs Cash Security provides detailed tracking and deviation alerts, ensuring visibility into routes, statuses, and incidents for optimized logistics and reduced risk.

What makes Cemacs Cash Security solutions unique?2025-01-07T09:49:34+00:00
  • Real-time tracking of cash transport and storage.
  • Intelligent sensors for tampering, collision, and route deviations.
  • Remote intervention capabilities, such as triggering security measures on demand.
What compliance features are included in Cemacs Cash Security?2025-03-03T10:55:06+00:00

Our solutions feature multi-factor authentication, AES-256 encryption, and compliance auditing against industry standards to meet regulatory requirements.

Can Predictive Maintenance improve compliance?2025-01-07T09:46:15+00:00

Yes, predictive analytics help ensure critical systems operate within regulatory standards, reducing the risk of non-compliance penalties.

How does Predictive Maintenance reduce operational costs?2025-01-07T09:45:43+00:00

By identifying early signs of wear or failure, it prevents costly emergency repairs and extends the lifespan of security and safety equipment.

What is the difference between predictive and preventive maintenance?2025-01-07T09:44:51+00:00
  • Predictive Maintenance: Uses real-time data to intervene only when needed, reducing costs and avoiding unnecessary downtime.
  • Preventive Maintenance: Follows fixed schedules, regardless of equipment condition, which may lead to inefficiencies.
How does the Security Polygon enhance risk management?2025-01-07T09:44:00+00:00

With real-time monitoring and proactive data analytics, the Security Polygon identifies vulnerabilities before incidents occur, ensuring a forward-looking approach to risk.

What is the Security Polygon methodology?2025-01-07T09:43:24+00:00

The Security Polygon organizes facilities into security zones with tailored safeguards (physical, digital, and human). This layered protection model ensures proportional and effective security across all zones.

How do Cemacs solutions scale with business growth?2025-01-07T09:34:18+00:00

All Cemacs solutions, such as the Security Polygon and Predictive Maintenance, are built to scale seamlessly as your business grows or as new challenges emerge. For example, the Security Polygon can easily accommodate additional zones or upgraded security protocols as facilities expand, while Predictive Maintenance adjusts to increased data inputs or additional systems without disrupting operations. This scalable design ensures that your security and maintenance frameworks evolve alongside your organization, eliminating the need for costly system overhauls or interruptions.

What are Cemacs’ core offerings?2025-01-07T09:32:39+00:00

Our key solutions include:

  • Security Polygon: Comprehensive zone-based security frameworks.
  • Predictive Maintenance: Data-driven system reliability management.
  • Cash Security: Advanced tracking, monitoring, and incident management for cash logistics.
What industries does Cemacs serve?2025-01-07T09:31:39+00:00

Cemacs solutions are designed for diverse sectors, including security, logistics, facility management, and high-risk industries like banking and retail, providing tailored security and operational management tools.